Benchmarking: Help Desk Management

Help Desk Management Benchmarking Association

Help Desk Management Benchmarking Association™ is currently a free association of help desk management professionals within major corporations. HDMBA™ conducts benchmarking studies to identify practices that improve the overall operations of the members.

To identify "Best in Class" help desk management processes, which, when implemented, will lead member companies to exceptional performance.

Courses Available From The Benchmarking Network:

  • Distribution, Logistics & Warehousing Benchmarking
  • Healthcare Benchmarking
  • Benchmarking Strategies on Accounting and Finance (AICPA live course)
  • Benchmarking (American Management Association
  • Customer Satisfaction Measurement (American Management Association)

For more on available courses, please fill out the form below.

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