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The Benchmarking Network, Inc. is an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 165 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data to identify best practices including:
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Help Desk Management Benchmarking AssociationOur Mission To identify "Best in Class" help desk management processes, which, when implemented, will lead member companies to exceptional performance.
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Help Desk Management Benchmarking Association is currently a free association of help desk management professionals within major corporations. HDMBA conducts benchmarking studies to identify practices that improve the overall operations of the members.
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