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Mission Statement

The Benchmarking Network, Inc. is an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 165 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data to identify best practices including:

  • Leading individual and groups of organizations in face to face benchmarking efforts;
  • Creating Benchmarking databases to support benchmarking efforts;
  • Forming associations to share benchmarking information; and
  • Conducting sessions and writing books and papers on benchmarking topics.

Help Desk Management Benchmarking Association

Our Mission

To identify "Best in Class" help desk management processes, which, when implemented, will lead member companies to exceptional performance.

Help Desk Management Benchmarking Association™ is currently a free association of help desk management professionals within major corporations. HDMBA™ conducts benchmarking studies to identify practices that improve the overall operations of the members.

The Benchmarking Network holds regular yearly roundtables.  For more information on roundtables, submit an information request here.

Activity Based Costing
http://www.abcbenchmarking.com
Meetings in April & October

Accounting and Finance
http://www.afbc.org
Meetings in April & October

Contact Center
http://www.iccbc.org
Meetings in April & October

Customer Satisfaction 
http://www.csmassociation.org
Meetings in April & October

Electric Utility 
http://www.euba.com
Meetings in April & October

Financial Services and Banking 
http://www.fsbba.org
Meetings in April & October

Human Resources 
http://www.hrba.org
Meetings in April & October

Insurance Industry Association 
http://www.iiab.org
Meetings in April & October

Information Systems 
Consortium ™ (ISMBC™) 
http://www.ismbc.org
Meetings in April & October

International Council Of 
Benchmarking Coordinators (ICOBC™) 
http://www.icobc.com
Meetings in April & October

Inventory Management
http://www.simba.org
Meetings in April & October

Pharmaceutical Industry 
http://www.pibg.org
Meetings in April & October

Procurement and Supply Chain 
http://www.pasba.com
Meetings in April & October

Six Sigma
http://www.sixsigmabenchmarking.com
Meetings in April & October

Telecommunications
http://www.tbig.org
Meetings in April & October

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